Proffteiner AS is responsible for the processing of personal data as described in this privacy policy.
In this privacy policy, we explain what types of personal information we collect, how we process them, and how long we retain them.
Personal Information
We Collect and Process We process the following categories of personal information:
Basic information: name, date of birth Contact information: address, phone number, email address Account and profile information: settings, preferences Payment information: transaction information, payment methods Customer history and engagement: order and delivery information, shopping cart activities, discount codes, loyalty program information Customer activity: reading and interaction history from the app, websites, or electronic communications we send out. Technical information about the devices you use. Cookies: see our cookie information In most cases, personal information is collected directly from you or generated in connection with your use of our services and products. When we collect personal information from other sources, we obtain personal information from the following sources:
How We Use Personal Information Service Delivery/Contractual Obligations
We use your personal information to fulfill our agreements with you, such as when you have ordered a product or service from us. The legal basis for processing personal information for this purpose is that it is necessary to fulfill a contract with you.
Customer Relationship Management
We use your personal information to manage our customer relationship with you. This may include customer service, complaint handling, and error correction regarding your customer relationship. The legal basis for processing personal information for this purpose is that it is necessary to fulfill a contract with you.
Analysis, Business Development, and Service Improvement
We continuously work on developing and improving our services and products. Much of this work involves analyzing various forms of personal information, such as customer activity, customer history, and account and profile information. The legal basis for processing personal information for this purpose is our legitimate interest.
Customized User Experience
We customize the user experience and communication for your customer relationship, and we use personal information for this purpose. The legal basis for processing personal information for this purpose is our legitimate interest.
Sales and Marketing
We use personal information in connection with the sale and marketing of our products and services, such as sending you emails. The legal basis for processing personal information for this purpose is our legitimate interest. You have the option to opt out of certain processing by, for example, unsubscribing from our email communications. In addition, we may ask for your consent to use your personal information for profiling, where we derive interests and needs based on your personal information. The purpose of profiling is to make our marketing more relevant.
System Monitoring, Error Correction, etc.
We monitor our systems for errors and issues. Some of these processes involve the storage and processing of personal information. The legal basis for processing personal information for this purpose is our legitimate interest.
Security, Fraud Detection, and Criminal Activities
We process personal information in our efforts to protect our users and ourselves from fraudulent activity, misuse, and criminal actions. The legal basis for processing personal information for this purpose is our legitimate interest.
Compliance with Legal Obligations
In some cases, we are required to process personal information to comply with other legal obligations. An example of this is sales-related information, which we are obliged to record and store in accordance with accounting regulations. The legal basis for processing personal information for this purpose is that it is necessary to fulfill a legal obligation that applies to us.
Your Rights Right to Access Your Own Information
You can request a copy of all information we process about you. Please contact the email address provided above to exercise your right to access.
Right to Correct Personal Information
You have the right to ask us to correct or supplement information that is inaccurate or misleading.
Right to Erasure of Personal Information
You have the right to have your personal information deleted without undue delay. Therefore, you can request us to delete information about yourself at any time. However, please note that information that we are required to retain for other legal obligations (such as accounting regulations) will not be deleted.
Restriction of Processing of Personal Information
In some situations, you can also ask us to restrict the processing of information about you. You do this by managing consents or reservations in our solutions.
Objection to Processing of Personal Information
If we process information about you based on our tasks or on the basis of a balance of interests, you have the right to object to our processing of information about you. You do this by managing consents or reservations in our solutions.
Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format. Please contact the email address provided above to receive your personal information.
You Can Complain About Our Processing of Personal Information
We hope you will let us know if you believe we are not complying with the rules of the Personal Data Act. Please first inform us through the contact or channel you have already established with us. You can also complain about our processing of personal information to the Data Protection Authority.
This privacy policy is based on a template for privacy policies from gdprcontrol.no.